Terms of Service

Last updated: 13 October 2026

Welcome to Teen Tops. These Terms of Service govern your access to and use of teentopsofficial.com and your purchase of products from Teen Tops.

By visiting our website, placing an order or using our services, you agree to these Terms of Service, our Privacy Policy and our Returns & Exchanges Policy.

1. ABOUT TEEN TOPS

Teen Tops is an online fashion store based in Lahore, Pakistan. Throughout these terms, “Teen Tops,” “we,” “us” and “our” refer to Teen Tops. “Customer,” “you” and “your” refer to anyone accessing our website or purchasing our products.

2. ELIGIBILITY

You must be legally capable of entering into a purchase agreement. Customers under 18 should use this website only with the involvement and permission of a parent or legal guardian.

You agree to provide accurate, complete and current contact, delivery and order information.

3. PRODUCT INFORMATION

We make reasonable efforts to display product colours, measurements, materials, photographs and descriptions accurately. However:

• Colours may appear slightly different because of lighting and screen settings.
• Minor measurement differences may occur due to the production process.
• Customers must check the size chart before ordering.
• Product availability may change without notice.

Incorrect, incomplete or misleading product information will be corrected as soon as reasonably possible.

4. PRICES AND PAYMENTS

All prices are displayed in Pakistani Rupees unless stated otherwise.

The product price, delivery charges and available payment method will be shown before the order is completed. Cash on Delivery is available for eligible orders and locations.

Teen Tops may correct pricing or listing errors. If an incorrect price affects an order, we will contact the customer before processing or cancel the order and refund any prepaid amount, where applicable.

5. ORDERS AND WHATSAPP CONFIRMATION

Submitting an order does not automatically guarantee acceptance.

Cash on Delivery orders may be confirmed through WhatsApp or telephone before dispatch. Customers must provide an active phone number and complete delivery address.

Teen Tops may hold or cancel:

• Unconfirmed orders
• Duplicate orders
• Orders containing incorrect or incomplete information
• Orders suspected of fraud or misuse
• Orders for unavailable products
• Orders to locations not served by our courier partners

Teen Tops may require advance delivery charges from customers with repeated refused or undelivered Cash on Delivery orders.

6. ORDER CANCELLATION

Orders may be cancelled before dispatch. To request cancellation or an order change, contact us as soon as possible with your order number on WhatsApp at +92 339 4035952 or email teentopsofficial@gmail.com.

Once an order has been dispatched, it cannot be cancelled and will be handled under our Returns & Exchanges Policy. Please contact Teen Tops if you need help with a dispatched order.

7. DELIVERY

Estimated delivery is generally 3–5 working days after order confirmation.

Delivery times are estimates and may be affected by:

• Courier delays
• Public holidays
• Weather or road conditions
• Remote delivery locations
• Incorrect customer information
• Events outside our reasonable control

Customers must keep their telephone available and provide the correct address and nearby landmark. Teen Tops is not responsible for delays caused by inaccurate or incomplete information supplied by the customer.

8. EXCHANGES AND RETURNS

We offer exchanges for eligible products. Cash or bank refunds are not provided for change of mind, customer-selected size issues or preference for another article. This does not affect any remedy required by applicable law.

Exchange requests and reports of incorrect, damaged or defective items, together with the required photographs or video evidence, must be submitted within 7 days of the date you receive your order. This period is counted from the delivery date, not the purchase, order-confirmation or dispatch date.

Products must be:

• Unused and unworn
• Unwashed
• In their original condition
• Returned with original tags and packaging

WhatsApp approval is required before sending any parcel. Unapproved return parcels may not be accepted.

For size or preference exchanges, customers pay both the return-delivery charge and the delivery charge for the replacement. Teen Tops pays the applicable delivery charges when we confirm that we supplied an incorrect, damaged or defective product.

Approved exchanges, replacements and returns are processed according to our published Returns & Exchanges Policy and applicable consumer law.

Any sale-item restrictions will be clearly mentioned on the product page. Such restrictions do not remove rights relating to defective, damaged or incorrectly supplied products.

9. SIZE SELECTION

Customers are responsible for checking the product size chart before placing an order.

If the ordered size was supplied correctly but the customer requires another size, the exchange will depend on stock availability and the customer pays both the return delivery charge and the delivery charge for the replacement.

10. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective or incorrect product, contact us and submit the required photographs or video evidence within 7 days of the date you receive your order, not the purchase date.

We may request:

• Order number
• Product photographs or video
• Packaging photographs
• Courier label photograph
• A short explanation of the problem

Do not use, wash or alter the product while the claim is being reviewed.

11. WEBSITE USE

You must not:

• Use the website for illegal or fraudulent activity
• Provide false order or identity information
• Attempt to interfere with the website’s security or operation
• Copy or misuse website content without permission
• Place orders without a genuine intention to receive them
• Introduce malicious code, viruses or harmful material

Teen Tops may restrict access or cancel orders when misuse is reasonably suspected.

12. INTELLECTUAL PROPERTY

The Teen Tops name, branding, website content, product photographs, graphics, designs and written material belong to Teen Tops or their respective authorised owners.

They may not be copied, reproduced, modified, sold or used commercially without written permission.

13. CUSTOMER REVIEWS AND CONTENT

If you submit a review, photograph or other content to Teen Tops, you confirm that:

• The content is genuine and lawful.
• You have the right to share it.
• It does not violate another person’s rights.
• It is not abusive, misleading or fraudulent.

Teen Tops may remove content that violates these conditions.

14. THIRD-PARTY SERVICES

Our store uses third-party services such as Shopify, courier companies, communication services and analytics or advertising providers.

Their services may be subject to separate terms and privacy policies. Teen Tops is not responsible for interruptions or failures caused solely by third-party providers outside our reasonable control.

15. PRIVACY

Customer information is handled according to our Privacy Policy. Information may be shared with Shopify, courier companies and necessary service providers for order processing, delivery, customer support, fraud prevention and legal compliance.

16. ERRORS AND AVAILABILITY

Teen Tops may correct website errors, update information or cancel an affected order where a genuine pricing, inventory, description or technical error has occurred.

We do not guarantee that the website will always operate without interruptions, but we will make reasonable efforts to maintain its availability.

17. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Teen Tops will not be responsible for indirect or consequential losses arising from website interruption, courier delay or misuse of our products.

Nothing in these Terms excludes or limits any customer rights or liabilities that cannot legally be excluded under applicable consumer law.

18. GOVERNING LAW

These Terms are governed by the applicable laws of Pakistan and Punjab. Any dispute will be handled by the competent authorities or courts having jurisdiction in Lahore, subject to mandatory consumer-protection rights.

19. CHANGES TO THESE TERMS

Teen Tops may update these Terms when our services, policies or legal responsibilities change. The current version and effective date will be published on this page.

Changes will not unfairly remove rights already attached to a completed purchase.

20. CONTACT US

Teen Tops
131-A, Block N, Marghzar Colony
Lahore, Pakistan

WhatsApp: +92 339 4035952
Call or Text: +92 339 4035952
Email: teentopsofficial@gmail.com

Customer-Service Hours:
Monday to Saturday: 9:00 AM–6:00 PM
Sunday: Closed

Teen Tops is primarily an online store. Please contact us before visiting the business location.