Returns & Exchanges

Return, Exchange & Refund Policy

Exchange Delivery Charges — Quick Summary

  • Size, colour or article exchange / change of mind: The customer pays both the return delivery charge and the replacement delivery charge.
  • Incorrect, damaged or defective item confirmed by TEEN TOPS: TEEN TOPS pays the applicable return and replacement delivery charges.

Request an eligible exchange within 7 days of delivery. Contact WhatsApp +92 339 4035952 for approval before sending any parcel.

Teen Tops offers exchanges for eligible products. We do not provide cash or bank refunds for change of mind, size issues, personal preference or selection of the wrong article.

Exchange Period

Exchange requests and reports of incorrect, damaged or defective items, together with the required photographs or video evidence, must be submitted within 7 days of the date you receive your order. This period is counted from the delivery date, not the purchase, order-confirmation or dispatch date.

To request an exchange, contact us on WhatsApp at +92 339 4035952 and provide:

  • Order number

  • Customer name

  • Product and size received

  • Required size or replacement article

  • Clear photographs showing the product’s condition

Do not send a parcel back without approval from Teen Tops. Unapproved parcels may not be accepted.

Exchange Eligibility

A product is eligible for exchange only if it is:

  • Unworn and unused

  • Unwashed

  • Free from stains, damage, perfume or other odours

  • Returned with original tags attached

  • Returned in its original packaging

  • Accompanied by the order number or invoice

Teen Tops reserves the right to refuse an exchange if the product does not meet these conditions.

Size or Article Exchange

Eligible products may be exchanged for:

  • A different size of the same article; or

  • Another available article of equal or higher value

If the replacement article costs more, the customer must pay the price difference.

If a lower-priced article is selected, the price difference will not be refunded. Therefore, we recommend selecting an article of equal or higher value.

All exchanges are subject to stock availability.

Exchange Delivery Charges

For normal size, colour or article exchanges, including changes of mind, the customer pays both the return delivery charge and the delivery charge for the replacement. Replacement delivery is not free. If TEEN TOPS confirms that we supplied an incorrect, damaged or defective product, TEEN TOPS pays the applicable return and replacement delivery charges.

No-Refund Policy

Teen Tops does not provide cash, bank-transfer or COD refunds for:

  • Change of mind

  • Incorrect size selected by the customer

  • Preference for another colour or article

  • Minor colour differences caused by lighting, photography or screen settings

  • Refusal or failure to receive a confirmed COD order

  • Delays caused by the courier company

  • Products purchased during a promotion, unless the product qualifies for exchange

Where applicable law requires a different remedy for a confirmed wrong, damaged or defective product, Teen Tops will provide the remedy required by law.

Wrong, Damaged or Defective Products

If you receive a wrong, damaged or defective product, contact Teen Tops and submit the required photographs or video evidence within 7 days of the date you receive your order, not the purchase date.

Please provide:

  • Clear photographs or video of the product

  • Photograph of the courier label

  • Order number

  • Details of the problem

Keep the product, tags, original packaging and courier flyer until your claim is reviewed.

After verification, Teen Tops will arrange an exchange, replacement or another remedy required by applicable law.

Non-Exchangeable Products

An exchange will not be accepted if:

  • The request is made more than 7 days after the order is delivered

  • The product has been worn, washed, altered or damaged

  • Tags have been removed

  • The product has stains, makeup, perfume or body odour

  • The product was damaged through misuse

  • The item was clearly marked “Final Sale”

  • The return was sent without prior approval

Exchange Processing

Once the returned product is received, Teen Tops will inspect it. Approved exchanges are normally processed within 3–5 working days, subject to replacement-stock availability.

Order Cancellation

Orders may be cancelled before dispatch by contacting Teen Tops. Once an order has been dispatched, it cannot be cancelled and will be handled under this policy.

Contact Us

Teen Tops
131-A, Block N, Marghzar Colony, Lahore, Pakistan
WhatsApp, call or text: +92 339 4035952
Email: teentopsofficial@gmail.com
Customer service: Monday–Saturday, 9:00 AM–6:00 PM
Sunday: Closed